Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of delivery.

✅ Eligibility for Returns
Items must be returned in their original condition and unused

Items must be returned with all original packaging and parts

A receipt or proof of purchase is required

🔄 Return Process
Contact us via email at support@oaknests.co.uk to request a return

We will provide return instructions and a return address

Once we receive the item and confirm its condition, we will issue a full refund

🚚 Return Shipping
If the return is due to our error (e.g., damaged, faulty, or incorrect item), we will cover the return shipping cost

For all other returns (e.g., change of mind), the buyer is responsible for return shipping

💳 Refunds
Refunds will be processed back to your original payment method within 5–7 working days of receiving the return

You will be notified via email once your refund has been issued

If you have any questions, feel free to contact our support team—we’re here to help!